Frequently Asked Questions (FAQ)
Frequently Asked Questions
1. Where do you ship?
We ship worldwide! We have warehouses in the USA, UK, and Canada to serve our global customers faster.
2. How long does delivery take?
International orders by region:
- United States: 3–6 business days
- United Kingdom: 3–7 business days
- Canada: 3–7 business days
- Rest of the world: 5–12 business days
3. Can I track my order?
Yes! Once your order is dispatched, you will receive a tracking number via email.
4. What is your return policy?
We accept returns within 10 days after delivery for unused items in original condition. International returns may take longer. Please visit our Refund & Return Policy page for details.
5. Is shipping free?
Yes! We offer free shipping on all orders over $99. Orders are processed within 24–48 hours and you will receive tracking information via email once your order ships.
6. Are the colours accurate in photos?
We make every effort to display product colours as accurately as possible. However, slight variations may occur due to screen settings and photography lighting.
7. Do you offer customisation?
Currently, customisation is not available on our standard catalogue. Please contact us for special requests.
8. What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, wallets (via Razorpay), and PayPal for international customers.
9. Will I have to pay customs or duties?
International orders may be subject to customs duties and taxes as per your country's regulations. These charges are the buyer's responsibility.
10. How do I contact you?
You can reach us at banzayakfashion@gmail.com or via our Contact page. We respond within 24–48 hours.