Refund & Return Policy
Refund & Return Policy
At BANZAYAK FASHION, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
Return Eligibility
- Items must be returned within 10 days after delivery.
- Items must be unused, unwashed, and in original packaging with all tags attached.
- Items clearly marked ‘Final Sale’ on the product page are not eligible for return.
- Accessories, jewellery, swimwear, and innerwear are non-returnable for hygiene reasons.
Non-Returnable Items
- Customized or made-to-order products
- Accessories and jewellery
- Swimwear and innerwear
- Items clearly marked ‘Final Sale’ on the product page
- Items without original tags or packaging
How to Initiate a Return
- Email us at banzayakfashion@gmail.com or support@banzayakfashion.in with your order number and reason for return within 10 days of delivery.
- Our team will review your request within 2 business days and send return instructions.
- Ship the item back using a tracked shipping service. Return shipping costs are the customer’s responsibility unless the item is faulty, damaged, or incorrect.
Refund Process
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method.
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 5–7 business days |
| Apple Pay | 3–5 business days |
| Google Pay | 3–5 business days |
| PayPal | 3–5 business days |
| Shop Pay | 3–5 business days |
| UPI / Net Banking | 3–5 business days |
Exchange Policy
We offer exchanges for size or colour, subject to availability. Please contact us within 10 days of delivery to arrange an exchange. International exchanges may take longer due to shipping times.
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund at no extra cost to you.
International Returns
We accept returns from all countries including USA, UK, Canada, Europe, Australia and worldwide. International customers are responsible for return shipping costs and any applicable customs duties. We recommend using a tracked shipping service.
Cancellations
Orders can be cancelled before fulfillment. Once dispatched, cancellations are not possible. Please email us immediately at banzayakfashion@gmail.com or support@banzayakfashion.in if you need to cancel.
Contact Us
For any return or refund queries, email us at banzayakfashion@gmail.com or support@banzayakfashion.in, or visit our Contact page. We respond within 24–48 hours.